Capilano University COVID-19 (Coronavirus) FAQs

CapU response to COVID-19

We take the health and well-being, safety and security of our community, both in Canada and abroad, very seriously. Here is a listing of frequently-asked questions from the CapU community: 

Campus Services

Accessibility Services staff members are available to serve students between 9 a.m.-3 p.m., Monday to Friday. If you require any assistance with your accommodations, specialized software, or communication with an Instructor, please email access-serv@capilanou.ca. More information regarding final exams will be provided to students as it becomes available. Visit Accessibility Services for more information.

Birch Building Cafeteria food services are now suspended on campus. If you are on campus, please be advised to bring your own food until further notice.

Campus Security continues to operate 24/7. If you need assistance or have a question about safety and security on campus, please call 604 984 1763 or email Campus Security at securityguards@capilanou.ca.

Career Development Centre (CDC) staff members continue to provide resources, information on job opportunities and (coming soon) online career development tutorials. Appointments are available online, by phone or email. Log into Career Hub to book appointments, access resources and job postings. The CDC will be hosting Career Chat Drop-In sessions from 1-2 pm on Tuesdays from March 31 to April 28. Coming soon to Career Hub, we will have a resource and FAQ guide for COVID-19 income support information and recorded career development workshops you can access at your convenience. The best way to reach the CDC is by email at cdc@capilanou.ca. More information on the Career Development Centre  

Centre for International Experience staff and Immigration Advising services continue to assist students while working remotely. Please email inted@capilanou.ca to connect with our team.

Centre for Sport and Wellness has closed the Sportsplex including all active health programs, weight room, change rooms/showers and gymnasium effective Wednesday, March 18, 2020 until further notice. Any refunds for programs will be assessed once a date for resumption of service has been determined. We recognize the importance of health and wellness during this time and encourage our community members to be active outside until we can re-open our facilities and programs.

Counselling Services are available via telephone between 9 a.m.- 3 p.m Monday to Friday. Please call 604 984 1744 or email counselling@capilanou.ca to make appointments. For urgent situations outside of these hours students can call the 24 hour BC Crisis Centre line 604 872 3311. Visit Health and Counselling Services for more information. 

English Language Support (ELS) support service for non-native speakers of English can assist students with their reading, writing, speaking and listening skills. Support is offered by appointment through audio/video conferencing. Visit the ELS webpage Access: ELS webpage 

Health Services and the dental clinic on campus are closed until March 31, 2020, with a possible re-opening date of April 2, 2020.

Indigenous Student Services are available to all self-identifying Indigenous students. Students can access supports via the “Self-Identifying Indigenous Students” group on Microsoft Teams. Individuals can have private chats with our Student Success Specialists, review Indigenous-specific resources and reach out to fellow students or students within their programs. For email contacts and more information visit the CapU Indigenous Students webpage. 

IT Services is available 7 a.m.–7 p.m., Monday to Friday, via email: ithelp@capilanou.ca.

Learning Support Services appointments are conducted by phone or email. Resources specific to writing online open book exams are available. Please call 604 984 1744 or email studyskills@capilanou.ca for information or to book an appointment.

Library Services staff are available to answer questions by email: library@capilanou.ca. All online resources are available through the Library website. The Library Building, including the second and third floor classrooms, First Nations Student Services and Learning Commons, is closed. Dedicated computers and printers will be made available on campus for those students without personal access to such resources. Please email Library staff or visit the Library website for more information. 

Registrar's Office is available to assist students through phone or online advising appointments. For questions related to academic advising, financial aid or registration you can contact the appropriate team: Academic Advising contact: advising@capilanou.ca
Financial Aid Advising contact: finaid@capilanou.ca
Registration contact: registration@capilanou.ca 

Research Help Desk has moved its services online. Need help from a librarian? Just type your question into the chat box on the “Ask a Librarian” page – they are online and available to help you during our regular hours. On evenings and weekends, the AskAway chat service is available—same chat box, same great assistance. You can also send your question to library@capilanou.ca

Math Learning Centre services are now online through WebEx. To ask questions of the instructor on duty, visit: https://capilanou.webex.com/join/dbaxter

Student Life Hub staff are available on Instagram (@capustudentlife) and Facebook from 10 am - 2 pm Monday to Friday. Students can chat with staff or call via Facebook or Instagram if you are feeling lonely or want to share your day. The Hub team ill also be hosting live video chats and challenges for students. To find out more follow @capustudentlife.

Social Science Student Success instructor can provide help with assignments for any social science courses via email socscisuccess@capilanou.ca. Visit the Social Science Student Success instructor for more information.

The Bookstore is not open to the public at this time. However, our staff members are available 9 a.m.–3 p.m., Monday - Friday to answer questions by phone and process online orders of textbooks. The online book store remains open for purchasing textbooks and all books ordered will be delivered to your home or business address. Please contact the Bookstore by phone 604-984-4972 or email bookstore@capilanou.ca.  

Writing Centre faculty members will be working their usual shifts remotely. Service is available to students from 10 am - 5  pm on Mondays, 10 am - 4 pm on Tuesdays/Wednesdays/Thursdays, and 10 am - 2 pm on Fridays. Writing Centre staff will be available to read and provide feedback on your written assignments by email. Once a student submits an assignment, they can expect a reply within 24 business hours. More information from the Writing Centre

CapU Locations

CapU Lonsdale: Our CapU Lonsdale location is closed and staff are shifting to work remotely.

kálax-ay Sunshine Coast Campus: All learning at our campus in Sechelt has moved online for the remainder of the semester. Inquiries can be sent to: sunshinecoast@capilanou.ca and telephone assistance is available by calling:  604 885 9310 between the hours of 9 a.m.–3 p.m.

The Ts̓zil Learning Centre, Mount Currie: The Ts̓zil Learning Centre is closed until further notice.

 

Sites closed on Main Campus  

Library: The University’s Library (including the second and third floors of the Library Building), First Nations Student Services and Learning Commons are closed with services provided remotely. Dedicated computers and printers will be made available on campus for those students without personal access to such resources. Visit the website for more information.

Centre for Sport and Wellness: All active health programs, weight room, change rooms/showers and gymnasium is closed until further notice.

  • We recognize the importance of health and wellness during this time and encourage our community members to be active outside until we can re-open our facilities and programs.
  • Refunds for programs will be assessed once a date for resumption of service has been determined.

Health Services & Dental Clinic: Services are closed until March 31, 2020, with a possible re-opening date of April 2, 2020.

We have new operating hours on campus currently as we move toward remote learning and reduced staffing models to protect the health and safety of our campus community during COVID-19. 

Building hours 8:30 a.m. - 4:30 p.m.

Service hours  9 a.m. - 3 p.m.  

Effective March 20, 2020, the Bookstore will not be open to the public. However, our staff members are available 9 a.m.–3 p.m., Monday - Friday to answer questions by phone and process online orders of textbooks. The online book store remains open for purchasing textbooks and all books ordered will be delivered to your home or business address. Please contact the Bookstore by phone 604-984-4972 or email bookstore@capilanou.ca.  

Our cleaning and custodial staff have implemented infectious disease cleaning protocols that incorporate viral disinfectants (Virox) in their regular custodial practices. We have increased frequency of cleaning common, high-touch surface areas up to six to eight times per day (i.e., door handles, railings and keyboards) and custodial staff are deep cleaning key areas on a regular basis after hours. We continue to have cleaners on campus seven days a week. 

Effective March 16, all campus tours, space rentals, external filming on campuses, and external bookings have been cancelled.

For Students

Please email your instructor directly if you have not heard from them.

In keeping with public health guidelines annouced March 16, 2020, the University has cancelled all gatherings of over 50 people. All remaining gatherings, of any kind, are being carefully assessed for the ability to maintain proper social distancing measures. Please watch for information from your event organizer.

 

Staff at the Centre for International Experience are in contact with students abroad and working with them to ensure they return home quickly. Staff are also assisting any international students currently studiying at Capuilano University to return home now if they wish. 

CapU Residence remains open. We will continue to house and support students who need to remain in residence. At this time, there are no plans to close residence or the dining hall. Students planning to continue living in residence will receive regular updates regarding available services and our operations. We understand that many students may wish to leave residence due to COVID-19 and we are committed to supporting these decisions. From now until March 31, 2020, students will be permitted to move-out of residence and receive a prorated refund for residence and meal plan fees. For all questions related to student housing please contact housing@capilanou.ca.

The Registrar's Office is available to assist students through phone or online advising appointments.

For questions related to academic advising, financial aid or registration you can contact the appropriate team:

Academic Advising contact: advising@capilanou.ca
Financial Aid Advising contact: finaid@capilanou.ca
Registration contact: registration@capilanou.ca

Currently, the Career Development Centre (CDC) is open online.

Here are a list of services currently offered by the CDC: 

  • Appointments with career development advisors;
  • Current job opportunities;
  • Student resources; and
  • Online career development tutorials (coming soon!).

There are three ways you can access our services: 

  1. Log in to Career Hub
  2. Email inquiry through cdc@capilanou.ca; and
  3. Leave a message at 604.984.4965. 

Students can login to myCapU to access transcripts and mid-term marks.

Official transcripts can be ordered online via your myCapU account.

If you are feeling stress and anxiety about COVID-19 as it relates to you, your family or friends, Counselling Services is available via telephone. Please call 604-984-1744 or email counselling@capilanou.ca to make appointments. More information

All exams this term will be conducted remotely. Please await further information from your instructors.

We’ve created a dedicated email channel: safety@capilanou.ca to answer questions from students and employees. 

We share current information with you on our COVID-19 information page. Follow CapU on Twitter for additional health advice and information links.

 

For Employees

Yes, Capilano University employees will continue to be paid during this time.

The Centre for Teaching Excellence is here to support you.

The CTE provides a variety of resources for faculty, including daily online chat support between 8:30 – 10 a.m. daily Monday to Friday. For more information, visit the CTE website or email cte@capilanou.ca.

The University offers a variety of resources to support you in working remotely during this time: www.Capilanou.ca/working-remotely

Please log in to Employee Self-Service to access your T4 form. 

Health and Wellness

As a reminder, health agencies advise the following guidelines to avoid the spread of infection:

  • If you are sick, stay home;
  • If you have a fever, call you family doctor or call 8-1-1 to speak to a health care provider;
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer;
  • Avoid touching your eyes, nose, and mouth with unwashed hands;
  • Avoid close contact with people who are sick;
  • Avoid shaking hands;
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage; and
  • Clean and disinfect frequently touched objects and surfaces. 

The provincial government has developed a non-emergency line for those with non-medical questions related to COVID-19: 1-888-COVID19. This phone line is staffed from 7:30 am to 8 pm and offered in more than 110 languages. 

Please follow information from the BC Centre of Disease Control for up-to-date health information related to COVID-19. For more information follow updates from local, provincial, national and international health authorities:

Social distancing is a way that we can slow the spread of COVID-19 by limiting close contact with others. Even though we are not sick, we should still keep about two meters (six feet) or the length of a queen-sized bed from one another when we can when outside our homes.

The BC Ministry of Health has developed a self-assessment tool to help you determine whether you may need further assessment or testing for COVID-19. You can complete this assessment for yourself, or on behalf of someone else, if they are unable to: COVID-19 Self-Assessment Tool.

Self-isolation means avoiding situations where you could infect other people. This helps prevent the spread of infection, and lowers the chance of spreading the illness to other people. When you are exposed to an illness, there is the time between exposure and when you start to feel sick. This is called an incubation period. There is a small chance you can spread germs in the days before you feel sick. People at high-risk of having been exposed to the illness are asked to self-isolate.

People asked to self-isolate should stay home and limit contact with others for 14 days. To limit contact with others, you should

  • Stay home
  • Avoid those who have chronic conditions, compromised immune systems and older adults
  • Avoid having visitors to your home
  • Wash your hands often with soap and warm water for 20 seconds
  • Cover your mouth and nose with your arm when coughing or sneezing

During a period of self-isolation, self-monitor for fever, cough or difficulty breathing. If you have these symptoms call the local public health authority or 8-1-1.

Source: HealthLink BC