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Get to know our counselling team.

Saman Khan

Saman Khan

Counsellor

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Credentials: BA, MA, RCC
Languages: English, Farsi
Pronouns: she/her/hers

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Saman Khan is a Farsi-speaking settler of Iranian origin. Psychotherapy is her first career and first love. She has eclectic experiences of working alongside diverse clients in post-secondary, hospital and community settings.

As a therapist, Saman is warm, grounded and emotion focused. She aspires to create relationships of mutual respect, dignity, and choice with her clients.

She is continuously humbled, inspired and taught by the bravery and resiliency of clients overcoming adversity, healing emotional wounds and creating positive change. To live and contribute in community is important to Saman.

Outside work, Saman enjoys spending time with loved ones, and nurturing her creative side through poetry and dance. Her indulgences include a lovely home cooked meal and a cuddle with her brother's puppy, Mr. Chewie.

Keith Lam

Keith Lam

Counsellor

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Credentials: BA, MSW, PhD, R. Psych.
Languages: English, Cantonese, Mandarin
Pronouns: he/him/his

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Keith Lam is originally from Hong Kong. He has lived in different cities in North America and has had the opportunity to work with people from different ethnic and cultural backgrounds. He has made Greater Vancouver his home since 2001.

Keith believes that people are capable of making significant changes in their lives. His role as a therapist is to facilitate the change people want. He likes to use analogies in his work, and because he also enjoys good food, you will hear a lot about eating and cooking during the sessions.

Keith uses a range of approaches but mostly cognitive behavioural addressing how our beliefs and thoughts affect our behaviours and emotions; emotion-focused increasing the awareness and understanding of our true emotions to guide us in making choices and taking action in life; and somatic psychology addressing psychological issues through the awareness of body-mind connection and experiential.

Jeff Ross

Jeff Ross

Counsellor, Coordinator

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Credentials: MA, RCC
Languages: English
Pronouns: he/his

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As a Registered Clinical Counsellor, Jeff Ross works with individuals experiencing social, behavioural and emotional challenges including anxiety, depression, trauma, autonomic nervous system dysregulation, grief and loss, and attachment issues.

He creates a warm, safe and non-judgmental environment where you can freely and safely explore your thoughts and feelings that limit your potential. He wants to help create new opportunities for you to live in the world in a bolder, healthier and more harmonious way.

Jules Smith

Jules Smith

Counsellor

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Credentials: BEd, MA
Languages: English
Pronouns: she/her/hers

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As a counsellor, Jules Smith collaborates with clients to deepen their resilience, capacities and joy as post-secondary students. She delights in engaging with students to revitalize their sense of purpose in the present and empower their vision for a meaningful future.

She has 20+ years as a counsellor and 13+ years at CapU. She is trained in various therapeutic modalities to meet your needs and goals.

Jules is a settler woman of British and French ancestry living on the homelands and beside the waters of the shíshálh and Sḵwx̱wú7mesh Nations on what is known as the Sunshine Coast.

She is a spouse, mother, stepmother, grandmother, sister, auntie and active community member. She is grateful to live close to the forest and Salish Sea where she can often be found walking with friends and her dog, Rico. She is an avid reader, podcast enthusiast and loves outdoor summer festivals.

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Heather Hassenbein portrait

Heather Hassenbein

Counsellor

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Credentials: BFA, MCPAT, RCC, BCATR
Languages: English
Pronouns: she/her/hers

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As a counsellor who specializes in art therapy, Heather offers you a unique way to explore your thoughts and feelings through creative expression. Her goal is to provide you with a safe and supportive space where you can feel empowered to explore, discover, and grow. Through her experience, Heather considers it an honour to sit with you and witness those moments of growth and insight—helping you rediscover strengths you may not yet see in yourself and supporting you as you move forward when feeling lost or disconnected.

Originally from California, Heather brings a rich and diverse cultural background, with a particular connection to her Black and Japanese heritage. She understands the importance of finding a sense of belonging and balance, especially during the challenges of student life. Whether you connect online or in person, Heather is committed to supporting you with empathy and understanding.

Beyond her work with students, Heather finds joy and relaxation in working with clay - something she has loved since earning her undergraduate degree in Ceramics. She also loves spending time at the beach, where she goes to reset her body and mind. She looks forward to working with you through the creative process and other holistic approaches to support your well-being.

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Our counsellors are here to help you get back on track.

Counselling & Mental Health