Here’s where to find – and how to submit – official forms and letters of request.

All transcripts and form requests are processed by the Registrar's Office only on the signed, written request of the student. Students who choose to pick up their transcript or form must pick up the transcript or form that they request themselves or complete a Release of Information Request (pdf) indicating that a third party is authorized.

Transcript and form requests can be made by mail, by email to registration@capilanou.ca, or in person at the Registrar's Office. The Registrar's Office processes requests once they have all the information required and payment (if applicable) in full. If there is money owing to the university, or a hold on a student account, requests will not be processed.

Your official transcript is a complete academic record of your studies at Capilano University and includes all of your courses, credit programs and grades.

Official transcripts are issued by the Registrar's Office, in a sealed envelope and mailed to the address you provide; standard Canada Post mailing timelines apply.

The cost is $12 for each copy of your official transcript that you request.

How to Order a Transcript

Current and former students (alumni) with access to their myCapU account must request official transcripts through their myCapU Account

After you log in:

  1. Go to Student Records
  2. Select Request Official Transcript
  3. Complete and submit all required fields
  4. Pay the transcript fee

Note: Transcripts ordered online will be mailed and are not available for pick up.

Former Students (alumni) who no longer have access to their myCapU Account, or current students who would like to pick up their transcript(s) in person, may complete an Official Transcript Request (pdf) and email it to registration@capilanou.ca.

Note: Payment is required before your Official Transcript Request(s) will be processed; after 30 days of non-payment any unpaid transcript requests will be cancelled. For more information on How to Pay, please visit our website.  

Processing Instructions

When ordering an official transcript, you will need to choose when your transcript request will be released:

  1. As Soon As Possible: Your transcript(s) will be printed as soon as we receive the request.
  2. Hold for Grades: Your transcript(s) will held until after End-of-Term Processing for the current term, has been completed. 
    • For more information on Capilano University's Academic Schedule and Important Dates please visit our Registration Dates webpage.
    These transcripts are generally released on the following schedule:
    • For courses completed in the Spring Term: Early May
    • For courses completed in the Summer Term: End of August
    • For courses completed in the Fall Term: End of December
  3. Hold for Graduation: Your transcript(s) will be held until after the graduation comment has been placed on your account. 
    These transcripts are generally released on the following schedule:
    • For Graduation Applications submitted in the Spring Term: Mid-May
    • For Graduation Applications submitted in the Summer Term: Mid-September
    • For Graduation Applications submitted in the Fall Term: Mid-January

Note: In order to officially graduate from Capilano University, students must first submit an application for graduation, meet graduation requirements for their program and have their graduation application approved by the University Senate. Once approved, a graduation comment will be placed on the student’s account.

Video Tutorial

If you need to confirm your enrolment at CapU, you can print an Enrolment Verification letter at no charge.

After you've logged into your myCapU account:

  1. Go to the Student Records
  2. Select View or Print Enrolment Verification to view or print your letter.

Adult Basic Education (ABE) students

If you are a student in an ABE program and need an Enrolment Verification letter, you need to submit a Letter or Form Request form (pdf). There is no charge for this.

From the menu listing the types of forms available:

  1. Choose Other.
  2. Type in that you need an ABE Enrolment Verification.
  3. Submit your letter to the Registrar’s Office.

Verification for financial aid

If you need proof of enrolment for government assistance programs such as student loans, please contact Financial Aid & Awards.

Students who are planning to study at another institution must request a Letter of Permission before registering at that school.

Download and complete a Letter of Permission Request  (pdf) and submit it to the Registrar's Office.

Processing times

If your course is listed in the BC Transfer Guide processing times are between 7 and 10 business days. If your course isn't listed in the BC Transfer Guide it can take up to 6 weeks.

Please note: rush requests are not accepted.

Letter or Form Request (pdf)

Information about Letter or Form Requests

  • Letter and form requests are processed by the Registrar's Office only on the signed, written request of the student.
  • Students who choose to pick up their form or letter must pick up the letter or form that they request themselves or complete a Release of Information Request (pdf) indicating that a third party is authorized to pick up the letter or form.
  • Letter and form requests can be made by mail, by email to registration@capilanou.ca, or in person at the Registrar's Office and are prepared in the order in which they are received.
  • Normal processing time for letters or forms is seven (7) working days; however, the time to process your request may increase to ten (10) days or longer during peak periods. The cost of each letter or form that is prepared is $20.00 for regular processing. Rush letters or forms may be requested at a cost of $40.00 each, but rush requests may be denied during peak periods.
  • A letter or form will not be issued if any University account is outstanding. The applicant must clear all debts before a letter or form will be issued.
  • Please note that Canadian government student loan forms and In-School Deferment (US Loans) forms are processed through Financial Aid & Awards.

Types of Letters and Forms

  1. Forms that must be completed by your educational institution (i.e. scholarship form, CPP, RESP, etc.). Please ensure that any portions of your form that are to be completed by the student, contributor, or subscriber are completed, signed, and dated before it is submitted to the Registrar's Office.
  2. Letter required to apply for US Visa or re-entry to Canada.
  3. Letter for Post-graduate Work Permit. Note that you must have completed and been graded in all required courses for graduation and an Application for Graduation Assessment must have been submitted.
  4. Letter required to confirm program completion (Bachelor's Degree, Associate Degree, Diploma).
  5. Letter for E.I. funding purposes.
  6. Letter required to confirm enrolment for an Off-Campus Work Permit. 
  7. Other letters as requested.

Please note: Canadian government student loan forms and In-School Deferment (US Loans) forms are processed through Financial Aid & Awards.

Process for Ordering Letters and Forms

By Mail

Requests submitted by mail should be sent to Capilano University, Registrar's Office, 2055 Purcell Way, North Vancouver, BC, Canada, V7J 3H5. Please ensure that the forms are legible and payment information is indicated if required.

By Email

Request forms may be submitted to the registration@capilanou.ca email address. Please ensure that the forms are legible and payment information is indicated if required.

In Person

To request a letter or form in person, please bring your student ID card or picture ID to the Registrar's Office. You will be asked to complete a Letter or Form Request (pdf) and submit payment for your request if required. The Cashier's Office accepts payment by Visa, MasterCard, American Express, cheque, cash, money order, or debit card.

Students who require a study permit renewal letter may request one from the Registrar’s Office. To be eligible for a study permit renewal letter:

  • You must be a current student of Capilano University (registered in current &/or upcoming term), and
  • The estimated graduation date on your Letter of Acceptance is no longer accurate (that is, you will be graduating later than the date on your LOA).

Process:

If eligibility is met, an Academic Advisor will determine your estimated graduation date from your current program of study. If your estimated graduation date is different from the graduation date on your Letter of Acceptance, a Study Permit Letter will be emailed to you by the Registration department.

Processing times

Normal processing time for Study Permit Renewal Letters is fourteen (14) business days; however, the time to process your request may increase to twenty-one (21) business days or longer during peak periods. Please note: there is no rush option available.

Registration Form (pdf)

Some courses at CapU cannot be added, dropped, withdrawn from, or have sections changed through your myCapU Account.

These courses may include:

  • Courses with Non-standard study dates
  • Adult Basic Education (ABE) courses
  • English for Academic Purposes (EAP) courses
  • Study Abroad courses
  • Late Registration

Registration forms are also required if you wish to change your course to an Audit status.

Please follow the instructions below to complete the Registration Form (pdf).

Completed forms should be submitted to registration@capilanou.ca. You can use one form for adding/dropping/withdrawing from multiple courses.

To add a course:

Adding a course requires the approval of the instructor.

  1. Download a copy of the Registration Form (pdf);
  2. Complete sections 1, 2, and 5 of the form;
  3. Submit the form to the instructor(s) for approval;
  4. Once course(s) have been approved for registration by the instructor(s), submit the form for processing.

Forms submitted without instructor approval will not be processed.

To drop or withdraw from a course:

  1. Download a copy of the Registration Form (pdf);
  2. Complete sections 1, 3, and 5 of the form;
  3. Submit the form for processing.

To audit a course:

Auditing a course requires the approval of the instructor.

  1. Register for the course via myCap Schedule or your myCapU Account;
  2. Download a copy of the Registration Form (pdf);
  3. Complete sections 1, 2, and 5 of the form;
  4. Submit the form to the instructor(s) for approval;
  5. Once course(s) have been approved for registration by the instructor(s), submit the form for processing.

Forms submitted without instructor approval will not be processed.

To change a section:

Changing a section requires the approval of the instructor.

  1. Register for the course via myCap Schedule or your myCapU Account;
  2. Download a copy of the Registration Form (pdf);
  3. Complete sections 1, 4, and 5 of the form;
  4. Submit the form to the instructor(s) of the section you wish to change your registration to for approval;
  5. Once course(s) have been approved for registration by the instructor(s), submit the form for processing.

Forms submitted without instructors approval will not be processed.

We don't share information about your student record with third parties. If you want us to share any of your student information or release your official transcript or letter/form, you must sign a Release of Information Request (pdf).

You must submit your completed Release of Information Request forms to the Registrar's Office in person or by email using your CapU email. Forms submitted by a third party will not be accepted.

To order a replacement credential, download and complete an Application for Replacement Credential (pdf).

The cost is $35 and only one replacement credential may be ordered.

For more information about Transfer Credit and Prior Learning Assessment (PLA), please visit the Transfer Credit page.

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