Refunds for the Fall and Spring terms will be processed eight weeks after the start of the term. Refunds for the Summer term will be processed upon request. All refunds will be mailed to the address listed on your student account.
Please ensure the address in your myCapU account is up to date.
To check the dates for your term, visit Registration Dates.
| Time period | Tuition/surcharge fee reversal | Administrative fee* | Deposit fee* |
|---|---|---|---|
|
Before the beginning of the term |
100% |
0% |
As charged by program. All deposits are non-refundable. |
|
During the add/drop period ** |
80% |
20% tuition non-refundable fee
|
As charged by program. All deposits are non-refundable. |
|
After the add/drop period (withdrawal period) |
0% |
N/A
|
As charged by program. All deposits are non-refundable. |
Students must de-register themselves from classes using the myCapU portal to be eligible for a refund as outlined in the table above.
* The term enrolment fee, administration fee and all applicable deposits are subtracted from a student's account after the tuition refund has been assessed.
**When switching courses during the add/drop period students are charged the 20% tuition non-refundable fee on the difference in credit value and/or addition (surcharge) fees.
| Time Period | Tuition/surcharge fee reversal | Less: Administration fee* | Deposit fee** |
|---|---|---|---|
|
Before the beginning of the term |
100% |
$500.00 |
International student deposits are non-refundable. |
|
During the add/drop period* |
80% |
20% tuition non-refundable fee |
International student deposits are non-refundable. |
|
After the add/drop period (withdrawal period) |
N/A |
N/A |
N/A |
* The term enrolment fee, administration fee and all applicable deposits are subtracted from a student's account after the tuition refund has been assessed. For more information, visit Tuition & Fees.
**Study Permit Denial
- If you have not received or have been denied a study permit/visa and cannot attend Capilano University, you must drop all classes before the start of the term.
- If you have removed yourself from all classes due to your study permit denial, please submit a copy of your refusal letter to Student Financial Accounts by email at sfa@capilanou.ca. Your refund request must include your 9-digit student number and be sent from your Capilano University student email address to be considered.
- If you have paid your deposit through Flywire, you will be refunded through Flywire.
- The refund policy for students from China, India, Vietnam, Morocco, Pakistan, Senegal and the Philippines varies. Students from these countries should refer to their original Letter of Offer.
If it is found that you have provided fraudulent documentation as part of your study permit/visa application, a full refund will not be issued.
| Time period | Tuition /surcharge fee reversal | Administration fee* | Deposit* |
|---|---|---|---|
|
Before the beginning of the term |
100% |
0% |
As charged by program. All deposits are non-refundable. |
|
During the add/drop period * |
80% |
20% |
As charged by program. All deposits are non-refundable. |
|
After the add/drop period (withdrawal period) |
0% |
N/A |
As charged by program. All deposits are non-refundable. |
* The term enrolment fee, administration fee and all applicable deposits are subtracted from a student's account after the tuition refund has been assessed.
All international refunds will be returned through Flywire if we have previously received a payment via Flywire.
Refund appeals due to extenuating circumstances
What is a Refund Appeal?
Refund appeals are available for students who experienced extenuating circumstances during the withdrawal period affecting their ability to complete their course(s) and, as a result, have withdrawn from all registered courses. Partial withdrawals will not be accepted.
Extenuating circumstances are defined as "unexpected and uncontrollable events that seriously threaten [a student's] academic obligations; [and] make it difficult to complete an academic course load or program".
Refund Appeal Criteria
What qualifies you to apply?
You have paid your fees in full.
You have withdrawn from all courses in the current term. Partial withdrawals will not be accepted.
You are submitting your application by the end of the current term.
Refund Appeals have similar eligibility requirements to Extenuating Withdrawal Appeals. For more details, see the eligibility criteria below.
Eligibility Criteria
-
Medical Grounds
Students have grounds for a refund request if they suffer a medical condition during the term which impairs their ability to study to a degree that course requirements cannot be satisfied. Hospitalization for a week or more is almost certain to be regarded as sufficient evidence, while a short bout of the flu is likely to be insufficient.
Students should seek counselling, advising assistance, or speak to their instructors early in the term, so they can adjust their academic schedules if necessary.
Withdrawal requests arising from failure to manage academic priorities will not be accepted as reasons for a refund.
-
Employment Grounds
Students have grounds for a refund request if they experience an unexpected change in conditions of employment that is so disruptive that course requirements cannot be completed - for example, a mandatory job relocation to another country, city or province.
-
Compassionate Grounds
A concession may be granted when a student experiences a traumatic event that renders them unfit to complete course requirements during the term. The death of an immediate family member (parents, siblings, spouse or children) may be regarded as a sufficient reason.
Situations that do not fall within the scope of Refund Appeals:
- In-progress courses
- Courses that have been dropped
- Students experiencing language challenges/difficulties
- Students having academic difficulties in the course(s) or program
- Administrative error in registering or withdrawing from a course
- Being unaware of registration status or registration timelines
- Issues with course delivery, assignment preparations, or examinations
- Academic standing
- Repeat course limitations
- Failure in academic planning - wrongfully registering or not dropping a course that is not
required for program completion - Students having a conflict with their instructor, departments, or other CapU staff
- Scheduling of course assignments
- Grading practices
- No longer requiring a course due to program requirements or transfer credit approval
- Cleaning up an academic record prior to graduation
- Conferral of a degree or the approval of a degree by the Senate
Students having problems because of these issues should speak to student affairs, their instructor or an academic advisor.
What is the timeline to apply for a Refund Appeal:
Students can apply for a Refund Appeal once they have withdrawn from the affected course(s) in the current term.
Applications must be submitted by the end of the current requested term (fall or spring) or session (summer).
- Fall and Spring: the end of the term is defined as the last day of the exam period.
- Summer: The end of the session is defined as the last day of classes.
How do I complete an application:
Complete all sections of the Refund Appeal Application (pdf) form, including Declaration and Consent.
Signatures must be in ink or digital; typed signatures will not be accepted.
Your personal statement and supporting documents should be clear and factual. Your personal statement should be typed and a maximum of 500 words. Personal statements must demonstrate that circumstances differ significantly from other students. Supporting documentation is required; applications that do not include supporting documentation will be considered incomplete and are not eligible for review.
Incomplete applications will be closed after 30 days.
Please see the Refund Appeals Application for more details and requirements for your personal statement and supporting documentation.
How do I submit an application?
Email your application from your my.capilanou.ca email to studentrefunds@capilanou.ca with the subject line: Student name, Student number – Refund Appeal.
All documents must be included in one email. Any submissions missing items will be considered incomplete.
How long will it take for my application to be processed?
An incomplete application will not be processed. A complete application is typically processed in approximately two to three weeks. This timeline can increase to four to six weeks in peak periods.
Note: Submission of an Application is not a guarantee of approval.
What happens when a decision is made?
An email will be sent to your my.capilanou.ca email account that includes the details of the refund decision.
If approved, it is not guaranteed that all fees paid for that term will be refunded.