3.00

(4,0,0)

15

Known as the heartbeat of a hotel and resort, this course provides students with a 360-degree view looking at the decisions required in order to run efficient, competitive, lean and profitable operations. Understanding of both front of house (concierge, front desk and guest services) and back of house (housekeeping, sales and marketing) and the integral link between them is examined.

Prerequisites

15 credits of 100-level or higher coursework including TOUR 111 or REC 111 or TOUR 160

Course Outlines

Effective Term
 Fall 2015 onwards